2026/January Latest Braindump2go MB-910 Exam Dumps with PDF and VCE Free Updated Today! Following are some new Braindump2go MB-910 Real Exam Questions!
QUESTION 153
A company uses leads and opportunities to track potential sales.
Salespeople have a difficult time determining prioritizing opportunities.
You need to ensure opportunities are categorized to ensure sales efficiency.
Which feature should you implement?
A. Sales forecast
B. Price calculation
C. Predictive opportunity scoring
D. Kanban view
Answer: C
Explanation:
Predictive opportunity scoring
Predictive opportunity scoring uses a predictive machine learning model to calculate a score for open opportunities based on historical data. The score helps sellers prioritize opportunities and achieve higher opportunity won rates, and reduces the time it takes to win an opportunity.
For example, say you have two opportunities, Opportunity A and Opportunity B, in your pipeline. The opportunity scoring model calculates a score of 80 for Opportunity A and 50 for Opportunity B. Based on the scores, you can predict that Opportunity A has a greater chance of being converted into a won deal. Further, you can review the top influencing factors to analyze why Opportunity B’s score is low and decide whether to improve it.
Reference:
https://learn.microsoft.com/en-us/dynamics365/sales/configure-predictive-opportunity-scoring
QUESTION 154
Hotspot Question
You are teaching a Dynamics 365 Sales course to app makers.
You explain the following data configuration:
– The customer’s name is the company name.
– Phone calls and appointments with companies and their employees can be associated with the appropriate records.
You need to specify where customer and phone call data are stored.
In which tables is the data stored?
To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Accounts
Account and contact records store much of the information that you and your team collect from your customers.
You store data about companies you do business with in accounts.
Box 2: Activity
The activity and notes area helps you keep track of all the interactions with your customers. Record all important conversations with the customer or the communication with your team members regarding a record in Dynamics 365 Customer Engagement (on-premises). Add a phone call, task, notes, email, or appointments right within the case, account, contact, lead, or opportunity records without navigating to a different area and opening another form.
All activities that you add from within a record appear in the Activities area.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/how-data-organized
https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/add-phone-call-task-email-appointment-activity-case-record
QUESTION 155
A company plans to use Microsoft Power Platform.
The company requires a solution that includes contact, account, lead, and opportunity tables.
You need to recommend a solution.
Which two apps should the company use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Microsoft Power Apps
B. Power Automate
C. Dynamics 365 Sales
D. Dynamics 365 Customer Service
Answer: AC
Explanation:
A: One key element here is that both PowerApps and Dynamics 365 are part of the ever growing Microsoft Power Platform. This is a collection of products (eg: AI Builder, Power Automate, PowerBi etc) that sit on the dataverse (previously the common data service).
C: Contact, account, lead, and opportunity tables are available in Dynamics 365 Sales.
Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. You can also create marketing lists and campaigns, and follow service cases associated with specific accounts or opportunities.
Reference:
https://learn.microsoft.com/en-us/dynamics365/sales/overview
QUESTION 156
A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.
The salesperson cannot recall the Dynamics 365 Sales app URL.
You need to provide a location where the user can access the app.
Which URL should you provide?
A. make.powerapps.com
B. portal.azure.com
C. office.com
D. admin.powerplatform.com
Answer: C
Explanation:
Access the Sales Hub app
Visit the Apps page on office.com (https://office.com/apps), select Business Apps, and then select Sales Hub.
If you don’t see the app, contact your administrator to grant you access.
Note: Use the Sales Hub app to access Dynamics 365 Sales features
Sales Hub is a free app from Microsoft that’s preinstalled. It comes with several core and premium features to help you quickly get started with Dynamics 365 Sales. From the Sales Hub app, you can access Sales Premium features—such as sales accelerator, conversation intelligence, and predictive scoring—even if you have a Sales Enterprise license. Premium features are subject to monthly capacity limits for Sales Enterprise customers. For more information, go to Digital selling capabilities in Sales Enterprise.
We recommend you use the Sales Hub app unless your organization follows unique sales practices that warrant a custom app.
Reference:
https://learn.microsoft.com/en-us/dynamics365/sales/intro-saleshub
QUESTION 157
Drag and Drop Question
You plan to use Dynamics 365 Customer Voice to gather customer feedback for three different lines of business.
You need to determine how each requirement will be fulfilled.
Which objects should you use? To answer, drag the appropriate objects to the correct requirements. Each object may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Project
A project is a container that consists of surveys, satisfaction metrics, email templates, Power Automate flows, and reports. You can create, distribute, and analyze a survey by creating a project. You can create a project by using a ready-to-use template or by using a blank template to create the project from scratch.
Box 2: Metric
Add and configure satisfaction metrics
Organizations use various metrics to determine the effectiveness of the experiences they provide to their customers. They track a subset of these metrics daily, and this forms the basis for measuring their performance. These metrics, called satisfaction metrics, are measurement systems you can use to measure your customer experience. This ensures that the data you collect through surveys can be analyzed successfully, and you can make decisions accordingly.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-voice/create-project
https://learn.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics
QUESTION 158
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.
You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality.
What should you configure?
A. record creation and update rule
B. sequence
C. routing rule
D. assistant
Answer: C
Explanation:
Every organization has multiple applications to capture customer interactions. The ability to channel external data into Microsoft Dataverse records can significantly improve the efficiency of your sales, marketing, and service teams, and increase the quality of your data. You can now direct this data from various applications and external sources into Dataverse with the help of record creation and update rules.
By using record creation and update rules in Dynamics 365 Customer Service, you can automatically create or update system or custom records from incoming activities, such as emails, social activities, or custom activities, without writing any code. Not just that, you can set up the rule to convert the incoming activity into multiple records. For example, you can create a case and a lead from a single social activity.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-service/set-up-rules-to-automatically-create-or-update-records
QUESTION 159
Drag and Drop Question
A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.
A customer service manager plans to use dashboards for the management team.
You need to describe which visualization should be used for each requirement.
Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Historical analytics
The insights dashboards for Customer Service contain various charts and metrics to help you understand the factors that can improve customer service for your organization. Key performance indicators and visual breakdowns of your organization’s support cases are coupled with AI-generated insights on cases and topics that contribute to overall trends.
Box 2: Interactive experience dashboard
Interactive experience dashboards can be a one-stop workplace for app users, such as service reps, to see workload information and take action. They’re fully configurable, security-role based, and deliver workload information across multiple streams in real time. Interactive dashboard users don’t need to page through the application looking for a particular record; they can act on it directly from the dashboard.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-analytics-insights-csh
https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/configure-interactive-experience-dashboards
QUESTION 160
Hotspot Question
A company uses Dynamics 365 Customer Insights.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Yes
Dynamics 365 Customer Insights provides connections to bring data from a broad set of sources. Connecting to a data source is often referred to as the process of data ingestion. After ingesting the data, you can unify, generate insights, and activate the data for building personalized experiences.
Box 2: Yes
Match conditions for data unification
This step in unification defines the match order and rules for cross-table matching. This step requires at least two tables.
Box 3: No
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data-sources
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data-unification-match-tables
QUESTION 161
Drag and Drop Question
A company uses Omnichannel for Dynamics 365 Customer Service.
You need to train a new employee on Omnichannel features.
Match each feature to its definition.
To answer, drag the appropriate feature from the column on the left to its definition on the right. Each feature may be used once, more than once, or not at all. Each correct match is worth one point.
Answer:
Explanation:
Box 1: Session
The vertical panel on the left side is the session panel that allows you (the agent) to work on multiple customer sessions simultaneously. As an agent, you can switch between sessions without losing context of the conversation and customer details. The ability to handle multiple sessions simultaneously (while preserving customer context) allows you to resolve issues faster and achieve higher productivity.
Box 2: Application
Manage applications in Omnichannel for Customer Service
The horizontal bar below the navigation bar is called the application tab panel. Every customer session has at least one application that is not closable; it is called an anchor tab. In the following image, Omnichannel Agent Dashboard is the anchor tab.
Box 3: Channel
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
https://learn.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel
https://learn.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://learn.microsoft.com/en-us/dynamics365/customer-service/oc-manage-applications
QUESTION 162
You are evaluating Dynamics 365 Customer Service for a company.
A company executive needs to understand which knowledge management features are available.
You need to describe the features.
Which three features should you describe?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Converting work orders to knowledge articles
B. Creating multilingual knowledge articles
C. Performing a full-text search
D. Performing an image-based search
E. Approving knowledge articles before publication
Answer: BCE
QUESTION 163
Hotspot Question
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 164
A company uses Dynamics 365 Field Service.
A technician needs to create a checklist to determine the work that needs to be performed for a work order.
You need to create the checklist.
Which tool should you use?
A. Customer Voice
B. Forms
C. Service task type
D. Inspections
Answer: D
Explanation:
Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an interview with a customer, or other audits and assessments.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/inspections
QUESTION 165
Hotspot Question
You plan to use Dynamics 365 Connected Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 166
Drag and Drop Question
A company plans to use several Dynamics 365 apps for business operations.
The company plans to use Microsoft Power Platform services to meet several business requirements.
Match each requirement to the Power Platform service.
Instructions: To answer, drag the appropriate Power Platform service from the column on the left to the requirement on the right. Each Power Platform service may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 167
Hotspot Question
A company uses Dynamics 365 Customer Insights.
Select the answer that correctly completes the sentence.
Answer:
QUESTION 168
A company uses lead scoring models with Dynamics 365 Customer Insights – Journeys.
You need to identify actions that affect lead scores.
Which two actions should you identify? Each correct answer is a complete solution.
NOTE: Each correct selection is worth one point.
A. webpage visits
B. phone calls
C. form submissions
D. event payments
Answer: AC
Explanation:
Dynamics 365 Customer Insights – Journeys can calculate a score for each lead based on demographic details, firmographic details, and actions taken by the associated contact (or for account-based leads, contacts belonging to the associated account). Scoreable interactions include, for example: opening an email, submitting a landing page (c), visiting your website(a), or attending an event.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/score-manage-leads
QUESTION 169
Hotspot Question
You use Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Insights – Data.
Select the answer that correctly completes the sentence.
Answer:
Explanation:
Dynamics 365 Customer Insights – Data is Microsoft’s customer data platform (CDP) that helps deliver personalized customer experiences. The application provides a holistic view of customers with unmatched time to insight. Gain the most comprehensive view of your customers by unifying customer data with operational and IoT data in real-time. Enrich customer profiles with first and third-party data sources.
Reference:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/data/overview
QUESTION 170
Hotspot Question
A company provides mobile catering services for corporate and special events. A cooking team arrives at a customer site with mobile cooking stations and ingredients to prepare meals for a customer audience.
The company has identified that Dynamics 365 Field Service allows them to respond to the following requirements:
– Schedule mobile catering teams composed of one chef, three cooks, and one presenter.
– Ensure that adequate ingredients are available and track ingredient shortages.
– Capture timing details to complete a customer order within three hours.
You need to configure the system.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 171
Drag and Drop Question
A heating and cooling company uses many disparate systems to track technicians and the work performed at customer sites.
A dispatcher wants to implement Dynamics 365 Field Service. The dispatcher needs to ensure that all their current processes can be performed with the new system.
Match each requirement to the lifecycle stage in Dynamics 365 Field Service.
Instructions: To answer, drag the appropriate lifecycle stage from the column on the left to its requirement on the right. Each lifecycle stage may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 172
Drag and Drop Question
A company uses Dynamics 365 Customer Service to manage its warehouse and customer service department.
The manager wants to improve productivity.
You need to recommend a solution.
Which products should you recommend? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Power Automate
Box 2: Power Apps
Power Platform, Power Apps
Track your progress with dashboards and charts
A dashboard is made up of a collection of easy-to-read charts and graphs that provide visual representation of filtered app data. The interactive charts and graphs on a dashboard display important data that gives you a 360-degree view of your business and helps you to understand key performance indicators (KPI).
Dashboards are available for all row types. Charts are available on the Dashboard page, Grid page, Associated Home page, and Edit Form page.
Box 3: Power BI
Reference:
https://learn.microsoft.com/en-us/power-apps/user/track-your-progress-with-dashboard-and-charts
QUESTION 173
Hotspot Question
You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: No
Box 2: Yes
Dashboards in Dynamics 365 Sales provide an overview of actionable business data that’s viewable across the organization. Use dashboards to see important data at a glance.
Example: Global filters in the Sales dashboard
To drill down further into your data, use the global filter. For example, you can apply the global filter to see only those opportunities whose estimated close date is set to a date in the current week.
To apply a global filter, select Show Global Filter on the command bar.
QUESTION 174
Hotspot Question
A company uses Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Voice.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 175
Hotspot Question
You plan to use Dynamics 365 Sales to manage an online training business.
Data for users who take training courses will be stored in a contact table using built-in tools.
You need to determine where to store new data.
Which locations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION 176
A company is using Dynamics 365.
The company plans to converse with customers through social media.
You need to recommend a solution that provides conversation with customers.
What should you recommend?
A. Dynamics 365 Customer Service
B. Dynamics 365 Customer Insights
C. Dynamics 365 Customer Voice
D. Omnichannel for Customer Service
Answer: D
Explanation:
You can deploy social messaging channels in Omnichannel for Dynamics 365 Customer Service.
Reference:
https://learn.microsoft.com/en-us/training/modules/social-channels/
QUESTION 177
Hotspot Question
A company uses Dynamics 365 Field Service. Technicians in the company use the Field Service mobile app to complete tasks when the technician is located at a customer site.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-utilize-platform
https://learn.microsoft.com/en-us/power-apps/mobile/run-powerapps-on-mobile
QUESTION 178
Hotspot Question
A company uses Dynamics 365 Field Service. Technicians in the company use work orders and inspections to complete their tasks.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Yes
Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an interview with a customer, or other audits and assessments.
Box 2: No
Box 3: Yes
Question type: File
Allows technicians to upload a file, take picture, or choose multiple pictures from their camera roll.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/inspections
https://community.dynamics.com/blogs/post/?postid=b13326ac-548a-4408-992e-b232abac6449
QUESTION 179
Technicians use specialized tools when visiting a client to perform a repair.
A repair visit needs to be rescheduled if the equipment needed is already being used.
You need to implement tools to manage the technician’s time and equipment availability.
Which app should you use?
A. Dynamics 365 Field Service
B. Dynamics 365 Remote Assist
C. Dynamics 365 Customer Insights – Data
D. Dynamics 365 Project Operations
Answer: A
Explanation:
The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/overview
QUESTION 180
Drag and Drop Question
A company uses Dynamics 365 Field Service.
You need to describe the work order lifecycle.
In which order should you navigate the stages when a work order is created? To answer, move all stages from the list of stages to the answer area and arrange them in the correct order.
Answer:
Explanation:
Typical work order lifecycle
Work order creation: A work order is created, sometimes from a case, agreement, or opportunity. However, they’re often initiated as a result of other, custom processes.
Schedule: The work order is scheduled. [Step 1]
Dispatch: The work order is dispatched. [Step 2]
Service: The work order is performed and details are updated. [Step 3]
Review/Approval: A supervisor reviews and approves the work order. [Step 4]
Invoice and inventory adjustment: Inventory adjustments are made and an invoice is generated for the corresponding account.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status
QUESTION 181
Drag and Drop Question
A company uses Dynamics 365 Field Service.
A resource manager at the company plans to use the schedule board to manage field technicians and work orders.
Match each component of the schedule board to its function.
To answer, move the appropriate component from the column on the left to its function on the right. You may use each component once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Box 1: Resource requirements
The schedule board can be accessed from the main menu, by clicking on the Scheduling tab. There, you can monitor the availability of your resources and assign them to tasks and time slots.
At first glance, the schedule board presents:
A list of your workers and their availability;
An hourly (and daily) timeline overview of your bookings; [Box 2]
A list of all open requirements and work orders. [Box 1]
Box 2: Schedule calendar
The bookings shown on the timetable are also color coded in relation to their entity, to define, for example, whether it is a work order, case or opportunity.
Box 3: Map pane
One of those features is the Dynamics 365 Field Service Schedule Board Map View, which will appear in the Filter & Map View tab on the left side of the screen. The map view is connected to Bing Maps and displays the location of your bookings, requirements, resources and organizational units, as well as toggleable filters and a color legend.
QUESTION 182
A technician receives a new job through the Field Service mobile app. The technician travels in a truck to the local airport to repair a baggage carousel. Upon arrival, the technician inspects the carousel, identifies that a spare part is needed, and retrieves the part from the truck before completing the repair.
You need to identify the customer asset.
Which item is the asset?
A. carousel
B. airport
C. truck
D. part
Answer: A
Explanation:
The carousel is the asset.
Note: Field Service supports hierarchical customer asset structures. For example, a part can be the child of a widget, which is the child of a machine. Assets can also be represented by 3D models.
Customer asset hierarchy
Consider the following scenario for a magnetic resonance imaging (MRI) scanner installation that typically has three adjacent rooms:
Magnet room – Contains the magnetic resonance scanner magnet, gradient coils, and patient table.
Equipment room – Contains the power supply, cooler, radio frequency, and other devices.
Control room – Contains the computer and operator console.
You can create each device in these rooms as an asset that can be separately tracked. When creating an asset, you can specify the Parent Asset, which is the asset that is the direct parent of this customer asset.
Reference:
https://learn.microsoft.com/en-us/training/modules/customer-assets/4-hierarchy
QUESTION 183
You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians’ qualifications professional licenses, and certifications.
Which attribute should you use?
A. Skills
B. Roles
C. Proficiency model
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency-models
Resources From:
1.2026 Latest Braindump2go MB-910 Exam Dumps (PDF & VCE) Free Share:
https://www.braindump2go.com/mb-910.html
2.2026 Latest Braindump2go MB-910 PDF and MB-910 VCE Dumps Free Share:
https://drive.google.com/drive/folders/1aF0S_GOE2Vj4YoOM_9pT8lHgdK7Y3hBI?usp=sharing
3.2026 Free Braindump2go MB-910 Exam Questions Download:
https://www.braindump2go.com/free-online-pdf/MB-910-VCE-Dumps(153-183).pdf
Free Resources from Braindump2go,We Devoted to Helping You 100% Pass All Exams!